Shipping Policy
FREE Shipping on orders over $150!
More jerky. Less shipping.
Fill your cart with $150+ of quality, air-dried meats and standard shipping is on us. Consider it your sign to stock up!
Your free shipping will automatically apply at checkout.
How Your Order Gets to You
1. You Stock Up
Fill your cart with your favourite jerky, biltong, sticks and snacks. Spend $150+ and standard shipping is on us!
2. We Pack It Fresh
Our team gets to work packing and vacuum-sealing your order. Allow 1–3 business days for processing.
3. Off It Goes!
Once your order is packed, Australia Post joins the journey. We’ll send you tracking details so you can follow your parcel as it makes its way to you.
Jerky at Your Door
And just like that, snack time is sorted! Crack a bag and congratulate yourself on an excellent life choice.
The Important Bits...
We want getting your jerky to be as straightforward as ordering it. We pack and dispatch orders from Perth, WA Monday–Friday, then Australia Post gets them on their way to you.
Orders are usually dispatched within 1–3 business days, although this can stretch to 5 business days during busy periods. Once dispatched, allow approximately 5–7 business days for Standard delivery or 1–3 business days for Express.
Free standard shipping applies to orders of $150+ after discounts. Shipping on orders under $150 is calculated at checkout based on your location, order weight and chosen delivery method.
All parcels require a signature on delivery, so if nobody's home, your parcel will be taken to your nearest post office for collection. And because we're dealing with food (very delicious food!) we recommend collecting it within 2 business days. We cannot guarantee the storage or quality of the product after this time frame.
Got Questions? We're Here To Help!
Why isn’t my shipping free if my order was over $150?
Why isn’t my shipping free if my order was over $150?
Free shipping applies when your final order total is $150 or more after any discounts have been applied.
For example, if your cart is $160 and a discount brings it down to $144, your order no longer meets the $150 free shipping threshold. Add a little more jerky to bring your discounted total back over $150 and free shipping will automatically apply at checkout.
Why does shipping seem expensive?
Why does shipping seem expensive?
Shipping is calculated based on your delivery location, the weight of your order, and the shipping method you choose. We use Australia Post and pass on the applicable shipping cost calculated for your parcel.
Jerky might be lightweight individually, but a few bags can add up quickly - especially when you're ordering enough to keep the snack cupboard properly stocked!
Orders of $150+ qualify for free shipping.
When will my order be sent?
When will my order be sent?
We aim to pack and dispatch orders within 1–3 business days. During particularly busy periods, this may extend to 5 business days.
Our dispatch team operates Monday–Friday, excluding WA public holidays.
I chose Express Shipping. Does that mean my order will be dispatched immediately?
I chose Express Shipping. Does that mean my order will be dispatched immediately?
Express Shipping speeds up the delivery part of the journey, not the processing time.
Your order will still go through our usual 1–3 business day packing and dispatch timeframe. Once dispatched, Express orders generally arrive within 1–3 business days.
If you need your jerky for a specific date, please allow for both processing time + delivery time when ordering.
How long will my order take to arrive?
How long will my order take to arrive?
Once dispatched, Australia Post generally delivers:
Standard: 5–7 business days
Express: 1–3 business days
These are estimated delivery times from the date your order is dispatched, not the date you place your order.
How do I track my order?
How do I track my order?
Once your order has been dispatched, you'll receive a shipping confirmation with your Australia Post tracking details.
Tracking can sometimes take a little while to update after your parcel leaves us, so don't panic if there's no movement straight away.
What happens if I’m not home when my order arrives?
What happens if I’m not home when my order arrives?
Our parcels require a signature on delivery. If no one is home, Australia Post will take your parcel to your nearest post office for collection.
Because our products are perishable, we recommend collecting your parcel within 2 business days to help keep everything in the best possible condition.
Can I choose Safe Drop?
Can I choose Safe Drop?
Yes, but choosing Safe Drop means you're accepting responsibility for the parcel once it's been left at your nominated location.
We can't guarantee that Australia Post will follow specific delivery instructions or determine that a location is safe, and we can't replace or refund parcels that are lost, stolen, or damaged after being left unattended.
My tracking says delivered, but I can’t find my parcel. What should I do?
My tracking says delivered, but I can’t find my parcel. What should I do?
First, check around your property, with other members of your household, and anywhere the driver may have safely left the parcel.
If you still can't locate it, you'll need to lodge an enquiry with Australia Post using your tracking number, as they handle delivery enquiries once a parcel has been scanned as delivered.
What happens if my parcel is returned to you?
What happens if my parcel is returned to you?
If your parcel is returned to us because it was undelivered, unclaimed, or refused, we'll contact you once it arrives back with us.
We'll inspect the products before arranging reshipping. If the return was caused by an incorrect delivery address or the parcel wasn't collected in time, a reshipping fee will apply.
I still have questions...
I still have questions...
Email info@thejerkyco.com.au or call (08) 9303 2671 during business hours (AWST). We'd love to help.