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Frequently Asked Questions

STORAGE

How do I store my products?

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All meat products are best kept in a sealed container below 5°C  - preferably the refrigerator. Store just like any other cold deli meat that you purchase from the supermarket.

How long will products last?

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If stored correctly, the products will last 7 days from delivery. All products should be stored in the freezer past 7 days. Unless otherwise stated on the bags best before date.

Storage Tips

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To prolong the products lifespan store products in an airtight container in the freezer. If stored in the freezer, in an unopened air tight container Beef Jerky and Snap Sticks can last 12+ months and Biltong can last 8+ months. Times may differ depending on storage conditions. If the seal is broken during this time, this will alter the lifespan.

 

Products must be defrosted safely for consumption and consumed within 1-2 days once defrosted. DO NOT refreeze any product that has been defrosted.

OUR PRODUCTS

Gluten Free?

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Our beef and lamb products may contain traces of gluten in the soy sauces and spices.

Please read the information provided on all pre packaged items and take advice from these separately as they may differ.

Biltong or Jerky?

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Traditionally, Biltong is a South African method of drying meat. Biltong is dried as a full piece of topside beef before sliced. You will find that Biltong is softer in the middle as the product dried from the outside in, leaving the centre moist and juicy. In comparison, Jerky is sliced into thin slabs before the drying process begins. This results in a chewier, harder product which is completely dry unlike biltong. All Jerky is marinated in soy sauce resulting in a sweeter taste.

Where can I buy?

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Purchase online shipped direct to your door, fresh from our Jerky Co store locations or pre-packaged from our suppliers!

Where does your meat come from?

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Our meat is proudly Australian, sourced from only the finest MSA grade beef and premium lamb that Australia has to offer. We take pride in our products and choose to support our local economy as much as we possibly can. 

Are your meat products Halal?

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We’re very happy to say that all of our meat products at The Jerky Co are 100% halal. Our halal beef jerky and other air dried meats can be enjoyed by all those looking for halal certified products.

ONLINE ORDERS

How will my order be packed?

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All bulk fresh products are vacuum sealed to maintain freshness throughout transit, with oxygen absorbers included. Each product will be packed as per the weight that is purchased on our website, we cannot pack products into customised weight increments. Depending on variant of air dried meats product the vacuum seal tightness will vary, this does not cause any issues to the product in terms of shelf life and freshness.

Please report any issues with your products to our team within 3 days of your order arriving and we can be of assistance. Any issues reported after this timeframe may not result in a solution.

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