Our beef and lamb products contain traces of gluten in the soy sauces and spices. Please read the information provided on all pre-packaged items and take advice from these separately, as they may differ.

Purchase online, shipped directly to your door, fresh from our Jerky Co store locations or pre-packaged from major retailers. Check our locations to find a stockist near you!

Our meat is proudly 100% Australian. We source the finest MSA grade beef and premium lamb that Australia has to offer. We take pride in our products and choose to support our local economy as much as we possibly can.

All of our air-dried meat products at The Jerky Co are 100% halal certified.

All bulk fresh products are sealed to maintain freshness throughout transit, with oxygen absorbers included. Each product is provided in sealed bags, matching the weight purchased either split into 250g bags - or packed in a single bag. Depending on the variant of air-dried meats, vacuum seal tightness will vary; this does not affect shelf life or freshness. Please report any issues with your products to our team within 3 days of your order arriving.

We aim to process and dispatch all online orders within 1-3 business days (Monday-Friday, excluding public holidays). During periods of high order volume, there may be delays up to 5 business days. Please note in general, no couriers deliver on weekends and public holidays.

Our system will automatically retry the payment once a day for three (3) consecutive days. You will receive an email notification each time a payment attempt is unsuccessful. If still unsuccessful after the third retry, your subscription will be automatically cancelled and you will receive a final confirmation email. We recommend keeping your payment details up to date in your account dashboard.

One delivery monthly: 15% OFF.

One delivery every two months: 10% OFF.

One delivery every three months: 5% OFF.

Discounts are applied automatically at checkout based on the selected plan.

Further discounts, promotional offers, or discount codes cannot be applied to subscription orders. However, you can order outside of your subscription plan with a discount code.

Orders can be cancelled, paused, or amended at any time except if the order has entered processing. Orders that have entered processing cannot be cancelled, amended, or refunded. Cancellation requests made during processing will apply only to subsequent scheduled orders.

You can edit your subscription at any time before the order begins to be processed. Changes made during the processing period will not apply to the current order. Updates will take effect from the next scheduled order.

You can edit your subscription at any time before the order begins to be processed. Changes made during the processing period will not apply to the current order. Updates will take effect from the next scheduled order.

EXPRESS SHIPPING (Australia Post): Estimated delivery within 1-3 business days from the dispatch day.

STANDARD SHIPPING (Australia Post): Estimated delivery within 5-7 business days from the dispatch day.

TOLL PRIORITY (Toll): Estimated delivery within 24 hours from the dispatch day, if it is heading to a Metro area. Regional areas may experience some delays of 24-48 hours in shipping times. Note, Toll does not deliver on weekends.

There may be slight delays with shipping in times of high traffic.

We ship all orders via Australia Post & Toll Priority. Shipping method can be selected at the end of the checkout process. Shipping fees are calculated according to destination, weight of the order and shipping method (Express, Standard & Toll Priority Shipping). We offer Free standard Shipping for any orders over $150+.

Please note we are unable to ship to P.O Boxes via Toll Priority.

If your order is returned to our warehouse as it was undelivered, unclaimed, or refused, our team will get in touch to resolve the issue. If the parcel was returned due to a mistake in the address provided or unclaimed items there will be a fee to reship the item to you.

No - Please make your selection carefully. We do not offer returns or exchanges based on a change of mind or incorrect purchase. Read More

If you are unhappy with our product for any reason, please get in contact WITHIN 3 DAYS of your delivery. For our team to assess any issues, they need your order number (can be found on your packing slip ORDER ID) and images of the product that has been received within this timeframe. Please do not throw away any products before our team has responded. Please contact our customer service team at info@thejerkyco.com.au or call during business hours (08 9303 2671).