FAQ Online

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Online FAQ's

How long will our products last?

Shelf life varies depending on the product, so always check the best-before date on your packaging for the most accurate information.

For maximum freshness, follow the recommended storage instructions.

Best Before - Bulk Buy Bags

Our bulk bags (250g, 500g, 1kg and 2kg) have the following best-before periods from the date of processing:

Beef Jerky, Snap Sticks & Droëwors: 3 months
Beef & Lamb Biltong: 2 months
Air-Dried Fruit Jerky: 12 months

Always check the best-before date on your packaging and follow the storage instructions.

Best Before - Sample Bags

Our smaller, retail-ready bags have the following best-before periods from the date of processing:

Beef Jerky, Droëwors & Snap Sticks (30g, 50g & 80g): 12 months
Pork Crackle & Hot Chow (25g & 75g Crackle, 50g Chow): 6 months

Always check the best-before date on your packaging. Once opened, we recommend consuming the product immediately for the best freshness and quality.

How do you store our products before opening?

Biltong: Store in the fridge, just like any other deli meat, to maintain freshness.

Jerky, Snap Sticks & Droëwors: Our smaller, retail-ready packs are shelf-stable and can be stored in a cool, dry place away from direct sunlight. Bulk bags should be refrigerated.

Always keep products sealed in their original packaging and check the best-before date.

Bought in bulk? You can also freeze your products to extend their shelf life. See our Freezer Storage Guidelines for more information.

How do you store air-dried meats after opening?

Once opened, all our air-dried meats should be stored in an airtight container in the fridge (below 5°C), just like any other deli meat.

For the best freshness and quality, consume within 7 days of opening.

Can I freeze my jerky and biltong?

Absolutely! Freezing is a great way to keep your air-dried meats fresh for longer, especially when buying in bulk.

For best results, freeze your products within 7 days of delivery, keeping them in their original sealed packaging or an airtight container.

Recommended freezer storage times:

Beef Jerky, Snap Sticks & Droëwors: Up to 12 months
Beef & Lamb Biltong: Up to 8 months

When you're ready to enjoy:

Defrost safely in the fridge.
Consume within 1–2 days of defrosting.
Do not refreeze once thawed.

How should I store Fruit Jerky once opened?

Once opened, store your Fruit Jerky in an airtight container in the fridge (below 5°C) to maintain freshness.

For best quality, consume within 14 days of purchase.

Gluten Information

Our beef and lamb products contain traces of gluten in the soy sauces and spices. Please read the information provided on all pre-packaged items and take advice from these separately, as they may differ.

Where can I buy?

You can shop online for delivery straight to your door, visit one of our The Jerky Co stores, or find our pre-packaged products at selected major retailers.

Check our store locator to find your nearest location.

Where does our meat come from?

All our meat is 100% Australian sourced. We use premium MSA-graded beef and quality Australian lamb, supporting local producers while delivering the best possible products.

Are our meat products Halal Certified?

Yes! All our air-dried meat products are 100% Halal certified.

How will my order be packed?

All our bulk air-dried meats are sealed for freshness, with oxygen absorbers included to help maintain quality during transit.

Depending on your order, products may be packed in a single bag or split into 250g portions, always matching the total weight purchased.

Seal tightness may vary between products, but this doesn't affect freshness or shelf life.

If you notice any issues with your order, please contact our team within 3 days of delivery.

How long will my order take to process?

We aim to process and dispatch all online orders within 1–2 business days (Monday to Friday, excluding public holidays).

During busy sale and peak periods, processing may take up to 5 business days.

Please note that shipping timeframes begin once your order has been dispatched.

Where are your orders sent from?

All orders are freshly prepared and shipped directly from our factory in Wangara, Perth, Western Australia.
Made fresh to order, just for you!

What happens if my payment fails?

If your payment doesn't go through, we'll automatically retry once a day for 3 consecutive days. You'll receive an email notification after each unsuccessful attempt.

If payment is still unsuccessful after the third retry, your subscription will be automatically cancelled and we'll send you a confirmation email.

To avoid interruptions, make sure your payment details are up to date in your account dashboard.

How often do you charge for a subscription?

You'll be charged automatically based on your chosen delivery frequency, with savings built into every plan!

Every month: Save 15%
Every 2 months: Save 10%
Every 3 months: Save 5%

Your subscription discount is automatically applied at checkout, so there's no need for a code.

Can I combine with any other discounts?

Your subscription already gives you our best rate, so additional discounts, promotional offers and discount codes can't be applied.

However, you're always welcome to place a separate order outside your subscription and use any eligible discount codes!

Can I cancel my order?

You can cancel, pause or make changes to your subscription at any time, provided your next order hasn't entered processing.

Once an order is being processed, it can no longer be cancelled, changed or refunded for change of mind. Any updates to your subscription will apply to future orders only.

Your rights under Australian Consumer Law still apply.

Can I edit my subscription?

Absolutely! You can update your subscription at any time, as long as your next order hasn't entered processing.

If your order is already being processed, any changes you make will take effect from your next scheduled delivery.

When will my order be processed?

We typically process orders within 1–2 business days, although this may take a little longer during busy sale and peak periods.

Once your order has been dispatched, you'll receive a shipping confirmation with tracking details.

Please note that delivery timeframes begin after your order has been dispatched, not from the date of purchase.

How long will my delivery take?

Once your order has been dispatched from our Perth factory, estimated Australia Post delivery times are:

Express Shipping: 1–3 business days
Standard Shipping: Up to 7 business days for interstate and regional WA deliveries. Perth metro orders typically arrive within 2 business days.

Please note these timeframes begin after your order has been processed and dispatched, not from the date of purchase.

Delivery times are estimates only and may vary during busy periods.

How much is shipping?

We offer FREE standard shipping on orders over $150!

For orders under $150, shipping costs are calculated at checkout based on your location, order weight and selected delivery method.

We ship via Australia Post both Standard or Express.

My order was undelivered, what now?

If your order is returned to us because it couldn't be delivered, wasn't collected or was refused, our team will contact you to arrange the next steps.

If the return was due to an incorrect delivery address or an unclaimed parcel, additional shipping fees will apply to resend your order.

Can I return my items if I change my mind?

As our products are food items, we don't offer returns or exchanges for change of mind or incorrect purchases. Please double-check your order before completing checkout.

If there's an issue with your product, we're here to help! See our Refund Policy for more information.

Your rights under Australian Consumer Law still apply.