FAQ: Frequently Asked Questions
How do I store my products?
All meat products are best kept in a sealed container below 5°C - preferably the refrigerator. Store just like any other cold deli meat that you purchase from the supermarket.
How long will products last?
If stored correctly, the products will last 7 days from delivery. All products should be stored in the freezer past 7 days.
To prolong the products lifespan store products in an airtight container in the freezer. If stored in the freezer, in an unopened air tight container Beef Jerky and Snap Sticks can last 12+ months and Biltong can last 8+ months. Times may differ depending on storage conditions. If the seal is broken during this time, this will alter the lifespan.
Our beef and lamb products may contain traces of gluten in the soy sauces and spices. Please read the information provided on all pre packaged items and take advice from these separately as they may differ.
Biltong or Jerky?
Traditionally, Biltong is a South African method of drying meat. Biltong is dried as a full piece of topside beef before sliced. You will find that Biltong is softer in the middle as the product dried from the outside in, leaving the centre moist and juicy. In comparison, Jerky is sliced into thin slabs before the drying process begins. This results in a chewier, harder product which is completely dry unlike biltong. All Jerky is marinated in soy sauce resulting in a sweeter taste.
Where Can I Buy?
Are your meat products Halal?
We’re very happy to say that all of our meat products at The Jerky Co are 100% halal. Our halal beef jerky and other air dried meats can be enjoyed by all those looking for halal certified products.
How will my order be packed?
All bulk fresh products are vacuum sealed to maintain freshness throughout transit, with oxygen absorbers included. Each product will be packed as per the weight that is purchased on our website, we cannot pack products into customised weight increments.
My order has arrived, and the vacuum seal is loose…
It is not unusual for your order to arrive unvacuumed sealed. As jerky is completely dry, the jerky may have sharp edges, which can pop the vacuum bag. Please inspect your products for any rancid smells or signs of mould if the bag is pierced open then place it in an airtight container – in the fridge. Please report any issues to our team within 3 days of your order