To prolong the products lifespan store products in an airtight container in the freezer. If stored in the freezer, in an unopened air tight container Beef Jerky and Snap Sticks can last 12+ months and Biltong can last 8+ months. Times may differ depending on storage conditions. If the seal is broken during this time, this will alter the lifespan.

Traditionally, Biltong is a South African method of drying meat. Biltong is dried as a full piece of topside beef before sliced. You will find that Biltong is softer in the middle as the product dried from the outside in, leaving the centre moist and juicy. In comparison, Jerky is sliced into thin slabs before the drying process begins. This results in a chewier, harder product which is completely dry unlike biltong. All Jerky is marinated in soy sauce resulting in a sweeter taste.

FAQ | Frequently Asked Questions

Q: How do you store our products?

All meat products are best kept in a sealed container below 5°C - preferably the refrigerator. Store just like any other cold deli meat that you purchase from the supermarket.

Q: How long will our products last?

If stored correctly, the products will last 7 days from delivery. All products should be stored in the freezer past 7 days. Unless otherwise stated on the bags best before date.

Q: Where can I Buy

Purchase online shipped direct to your door, fresh from our Jerky Co store locations or pre-packaged from our suppliers!

Q: Where does our meat come from?

Our meat is proudly Australian, sourced from only the finest MSA grade beef and premium lamb that Australia has to offer. We take pride in our products and choose to support our local economy as much as we possibly can.

Q: Are our meat products Halal?

We’re very happy to say that all of our air-dried meat products at The Jerky Co are 100% halal. Email our head office if you'd like to see a copy of our certificate.

Q: How will my order be packed?

All bulk fresh products are vacuum sealed to maintain freshness throughout transit, with oxygen absorbers included. Each product will be packed as per the weight that is purchased on our website, we cannot pack products into customised weight increments. Depending on variant of air dried meats product the vacuum seal tightness will vary, this does not cause any issues to the product in terms of shelf life and freshness.

Q: How long will my order take to process?

We aim to process and dispatch all orders within 1-3 business days (Monday-Friday, excluding public holidays). During periods of high order volume, there may be delays in order processing times up to 5 business day. No couriers deliver orders on weekends and public holidays.

Got a question?

Online FAQ's

How long will our products last?

Because each product is made differently, best-before time frames vary from product to product. Check the best before date on your bag for the most accurate information.

Best Before - Bulk Buy Bags

Beef Jerky, Snap Sticks, Droëwors - Best Before is dated 3 Months from processing. Refer to storage instructions once open.

Beef and Lamb Biltong - Best Before is dated 2 Months from processing. Refer to storage instructions once open.

Air-Dried Fruit Jerky - Best Before is dated 12 Months from processing. Refer to storage instructions once open.

Bulk Product - 250g/500g/1kg/2kg

Best Before - Sample Bags

Beef Jerky, Droëwors, Snap Sticks [Retail Ready, 30g, 50g 80g] - Best Before is dated 12 Months from processing. Consume upon opening.

Pork Crackle & Hot Chow [25g & 75g Crackle, 50g Chow] - Best Before is dated 6 Months from processing. Consume upon opening.

How do you store our products before opening?

Before opening, all of our air-dried meat products are best kept below 5°C, in a refrigerator. Refer to best before date.

How do you store air-dried meats after opening?

After opening, all of our air-dried meat products are best kept in an airtight sealed container below 5°C, in a refrigerator. Store just like any other cold deli meat that you purchase from the supermarket. Consume within 7 days of opening.

Freezer Storage Guidelines

To prolong the product's lifespan store products in the freezer. Keep the product in the provided sealed bag or in a sealed airtight container. Products must be defrosted safely for consumption. All products must be consumed within 1-2 days once defrosted. DO NOT refreeze the product. Refer to suggested times for freezer lifespan.

FROZEN - Beef Jerky, Snap Sticks, Droëwors - Freeze sealed product within 7 days of receiving, it can last for up to 12 months if frozen correctly.

FROZEN - Beef and Lamb Biltong - Freeze sealed product within 7 days of receiving, it can last for up to 8 months if frozen correctly.

How do you store Fruit Jerky after opening?

All of our air-dried fruit products are best kept in an airtight sealed container below 5°C, in a refrigerator. Consume within 14 days of purchase.

Gluten Information

Our beef and lamb products contain traces of gluten in the soy sauces and spices. Please read the information provided on all pre-packaged items and take advice from these separately, as they may differ.

Where can I buy?

Purchase online, shipped directly to your door, fresh from our Jerky Co store locations or pre-packaged from major retailers. Check our locations to find a stockist near you!

Where does our meat come from?

Our meat is proudly 100% Australian. We source the finest MSA grade beef and premium lamb that Australia has to offer. We take pride in our products and choose to support our local economy as much as we possibly can.

Are our meat products Halal?

All of our air-dried meat products at The Jerky Co are 100% halal certified.

How will my order be packed?

All bulk fresh products are sealed to maintain freshness throughout transit, with oxygen absorbers included. Each product is provided in sealed bags, matching the weight purchased either split into 250g bags - or packed in a single bag. Depending on the variant of air-dried meats, vacuum seal tightness will vary; this does not affect shelf life or freshness. Please report any issues with your products to our team within 3 days of your order arriving.

How long will my order take to process?

We aim to process and dispatch all online orders within 1-3 business days (Monday-Friday, excluding public holidays). During periods of high order volume, there may be delays up to 5 business days. Please note in general, no couriers deliver on weekends and public holidays.

What happens if my payment fails?

Our system will automatically retry the payment once a day for three (3) consecutive days. You will receive an email notification each time a payment attempt is unsuccessful. If still unsuccessful after the third retry, your subscription will be automatically cancelled and you will receive a final confirmation email. We recommend keeping your payment details up to date in your account dashboard.

How often do you charge for a subscription?

One delivery monthly: 15% OFF.

One delivery every two months: 10% OFF.

One delivery every three months: 5% OFF.

Discounts are applied automatically at checkout based on the selected plan.

Can I combine with any other discounts?

Further discounts, promotional offers, or discount codes cannot be applied to subscription orders. However, you can order outside of your subscription plan with a discount code.

Can I cancel my order?

Orders can be cancelled, paused, or amended at any time except if the order has entered processing. Orders that have entered processing cannot be cancelled, amended, or refunded. Cancellation requests made during processing will apply only to subsequent scheduled orders.

Can I edit my subscription?

You can edit your subscription at any time before the order begins to be processed. Changes made during the processing period will not apply to the current order. Updates will take effect from the next scheduled order.

When will my order be processed?

How long will my delivery take?

EXPRESS SHIPPING (Australia Post): Estimated delivery within 1-3 business days from the dispatch day.

STANDARD SHIPPING (Australia Post): Estimated delivery within 5-7 business days from the dispatch day.

TOLL PRIORITY (Toll): Estimated delivery within 24 hours from the dispatch day, if it is heading to a Metro area. Regional areas may experience some delays of 24-48 hours in shipping times. Note, Toll does not deliver on weekends.

There may be slight delays with shipping in times of high traffic.

How much is shipping?

We ship all orders via Australia Post & Toll Priority. Shipping method can be selected at the end of the checkout process. Shipping fees are calculated according to destination, weight of the order and shipping method (Express, Standard & Toll Priority Shipping). We offer Free standard Shipping for any orders over $150+.

Please note we are unable to ship to P.O Boxes via Toll Priority.

My orders was undelivered, what now?

If your order is returned to our warehouse as it was undelivered, unclaimed, or refused, our team will get in touch to resolve the issue. If the parcel was returned due to a mistake in the address provided or unclaimed items there will be a fee to reship the item to you.

Can I return my items if I change my mind?

No - Please make your selection carefully. We do not offer returns or exchanges based on a change of mind or incorrect purchase. Read More

Issue with your order?

If you are unhappy with our product for any reason, please get in contact WITHIN 3 DAYS of your delivery. For our team to assess any issues, they need your order number (can be found on your packing slip ORDER ID) and images of the product that has been received within this timeframe. Please do not throw away any products before our team has responded. Please contact our customer service team at info@thejerkyco.com.au or call during business hours (08 9303 2671).