Frequently Asked Questions
Storage
How do you store our products?
How do you store our products?
All meat products are best kept in a sealed container below 5°C - preferably the refrigerator. Store just like any other cold deli meat that you purchase from the supermarket.
How long will our products last?
How long will our products last?
If stored correctly, the products will last 7 days from delivery. All products should be stored in the freezer past 7 days. Unless otherwise stated on the bags best before date.
Storage tips?
Storage tips?
To prolong the products lifespan store products in an airtight container in the freezer. If stored in the freezer, in an unopened air tight container Beef Jerky and Snap Sticks can last 12+ months and Biltong can last 8+ months. Times may differ depending on storage conditions. If the seal is broken during this time, this will alter the lifespan.
Our Products
Gluten Free?
Gluten Free?
Our beef and lamb products contain traces of gluten in the soy sauces and spices.
Please read the information provided on all pre-packaged items and take advice from these separately as they may differ.
Biltong or Jerky?
Biltong or Jerky?
Traditionally, Biltong is a South African method of drying meat. Biltong is dried as a full piece of topside beef before sliced. You will find that Biltong is softer in the middle as the product dried from the outside in, leaving the centre moist and juicy. In comparison, Jerky is sliced into thin slabs before the drying process begins. This results in a chewier, harder product which is completely dry unlike biltong. All Jerky is marinated in soy sauce resulting in a sweeter taste.
Where can I buy?
Where can I buy?
Purchase online shipped direct to your door, fresh from our Jerky Co store locations or pre-packaged from our suppliers!
Where does our meat come from?
Where does our meat come from?
Our meat is proudly Australian, sourced from only the finest MSA grade beef and premium lamb that Australia has to offer. We take pride in our products and choose to support our local economy as much as we possibly can.
Are our meat products Halal?
Are our meat products Halal?
We’re very happy to say that all of our air-dried meat products at The Jerky Co are 100% halal. Email our head office if you'd like to see a copy of our certificate.
Online Orders
How will my order be packed?
How will my order be packed?
All bulk fresh products are vacuum sealed to maintain freshness throughout transit, with oxygen absorbers included. Each product will be packed as per the weight that is purchased on our website, we cannot pack products into customised weight increments. Depending on variant of air dried meats product the vacuum seal tightness will vary, this does not cause any issues to the product in terms of shelf life and freshness.
Please report any issues with your products to our team within 3 days of your order arriving and we can be of assistance. Any issues reported after this timeframe may not result in a solution.
How long will my order take to process?
How long will my order take to process?
We aim to process and dispatch all orders within 1-3 business days (Monday-Friday, excluding public holidays). During periods of high order volume, there may be delays in order processing times up to 5 business day. No couriers deliver orders on weekends and public holidays.
Subscription Orders
What happens if my payment fails?
What happens if my payment fails?
We understand that payment issues can occasionally occur. If your scheduled subscription payment fails for any reason, our system will automatically follow a simple process to resolve the issue.
Here is what you can expect:
- Automatic Retries: We will automatically attempt to process the payment again, once a day, for three (3) consecutive days after the initial failure.
- Email Notifications: You will receive an email notification from us each time a payment attempt is unsuccessful. This gives you an opportunity to log in to your account and update your payment information.
- Subscription Cancellation: If the payment is still unsuccessful after the third and final retry attempt, your subscription will be automatically cancelled. You will receive a final email confirming the cancellation.
To prevent any disruption to your deliveries, we recommend ensuring your payment details are kept up to date in your account dashboard.
How often do you charge for a subscripition?
How often do you charge for a subscripition?
Subscription options are available on the following frequencies:
- Monthly – 15% OFF
- Every Two Months – 10% OFF
- Every Three Months – 5% OFF
Discounts are applied automatically at checkout based on the selected plan.
Can I combine with any other discounts?
Can I combine with any other discounts?
Further discounts, promotional offers, or discount codes cannot be applied to subscription orders.
Can I cancel my order?
Can I cancel my order?
Orders can be cancelled, paused, amended at any time except if the order has entered processing.
Orders that have entered processing cannot be cancelled, amended, or refunded.
Cancellation requests made during processing will apply only to subsequent scheduled orders.
Can I edit my subscription?
Can I edit my subscription?
You can edit your subscription at anytime before the order begins to be processed.
Changes to subscription products made during the processing period will not apply to the current order.
Updates will take effect from the next scheduled order.